Zoho Desk
The solution for your customer service
Zoho Desk is the solution for your customer service department, improving agent productivity and taking the customer experience to the next level.
Why choose Zoho Desk?
Zoho Desk is the ideal customer service tool, enabling you to centralize requests, whatever the channel used: web form, chat on your website, telephone, e-mail, social networks, etc. Your agents are automatically assigned according to their workload or customizable rules. They have the tools they need to process requests with great productivity. Requests then enter a control process that guarantees your service commitments. As for customers, Zoho Desk sends them the right notifications at the right time, measures their satisfaction and provides them with a portal where they can track their requests and access a knowledge base shared by their entire community.
1
Improve customer satisfaction
Offer them the possibility of using multiple channels, include their requests in a service level agreement (SLA), check their satisfaction and, finally, give them access to a portal including a personalized knowledge base.
2
Consolidate your information system
Link your customer and product databases for ongoing data enrichment and cross-referencing between your customer service and CRM / product data. Benefit from customizable reports for continuous improvement of your organization.
3
High level of customization
Zoho Desk is fully customizable to meet the needs of your organization and your customers or contacts: specific processes (blueprints), notifications, service levels, assignment rules, available channels, community operation, etc.
EKIP-R
MOBIX nous a configuré Zoho afin qu’il corresponde à notre métier. Nous avons même pu développer une fonctionnalité spécifique à notre métier. Et nous continuons à le faire évoluer grâce à leur expertise. Merci à Florian pour sa disponibilité, son écoute et son professionnalisme. Je recommande vivement.
MIHARU
MOBIX a été un excellent prestataire pour la rnise en place des logiciels Zoho. Professionnalisme et efficacité. Recommandation 100%.
GARDIO
MOBIX helps us with integrations between Zoho and various other systems. Fast and very knowledgeable, invaluable support for us!
HEYLIOT
MOBIX a su nous accompagner parfaitement dans la reprise en main de notre CRM. Les conseils prodigués ont été immédiatement actionnables et nous avons pu en quelques jours repartir sur de bonnes bases. Je recommande donc MOBIX sans hésiter !
Zoho Desk helps you simplify customer service operations, improve agent productivity and deliver a lasting customer experience.
Anomalies, suggestions, predictions.
Built-in artificial intelligence allows you to go even further and detect anomalies or produce predictions and suggestions.
Secure data.
With Zoho Desk, data is secure and accessible in real time and from anywhere, because it’s a cloud solution.
Personalized follow-up.
At MOBIX, we’re committed to the customized implementation and follow-up of your customer service solution.
Interconnections.
Zoho Creator also connects seamlessly with third-party applications, your existing business tools and other Zoho tools.
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